Stag Tickets is a company that supplies custom tickets for stag parties, bachelorette nights, and similar events. It is known throughout Ontario for its high-quality custom designs with full customer control over design. It aims to provide fast service with quality designs and economical pricing.
- Online ordering system
- Catalogue of design templates
- Full ecommerce solution
- Online catalogue of ticket templates
- Visual configuration system for ticket design
- Complete online order placement system
- Full ecommerce solution with end-to-end order processing
Stag Tickets had no online ordering system in place to speak of. Customers were unable to visit them online and select designs, instead having to place orders manually. They couldn’t preview their designs before ordering, and there was no way to pay for orders online either. Templates and designs were complicated and unavailable for visual configuration.
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Online Ordering System
- Live inventory updates
- Custom price margins
- Quantity discounts
Development and implementation of these online ordering systems leads to seamless end-to-end order placement that significantly improves the ease of the process. Additionally, the elimination of human involvement in the ordering process reduces staffing costs, eradicates the risk of human errors, and makes the ordering systems available 24/7. Special calculator integration also drastically boosts the speed with which large, complex orders are placed and processed. The automation of this system helps reduce supply chain complexity while allowing multi-stage customizations with ease.
Automated Mailing System
- Scheduling
- Custom notifications
- Internal broadcast systems
Automated mailing systems improve the efficiency of communications between clients, customers and employees. Clients could automatically send quotes, promotions and more to individual customers or groups. Scheduling functionality improved organizational capabilities in large customer databases. Custom notifications informed various parties of upcoming events and promotions.
In addition to the mailing systems, internal communications were made more effective through the design of internal broadcast systems which displayed announcements and information company-wide using audiovisual technology. These systems could be used for production management, employee communication and more.
Online Catalogue
- Multi-system integration
- Complex item relationships
- Automatic SKU generation
Having large inventories consisting of thousands of items with different variants and combinations leads to organizational issues. One of the obstacles faced by clients is the presentation of these listings to customers. Appropriate relationships between items of different compatibility settings are critical to a smooth user experience when navigating the product listings. Additionally, identification of unique items and combinations is essential where products are modified with infinite combinations of components. Effective search functionality within such an inventory is crucial to ensure user satisfaction.
Based on individual requirements, online catalogues were implemented for various clients. These systems were implemented alongside multiple systems and databases. Integration was supported with existing systems such as inventory control, production management, e-commerce platforms, and more. Various complex relationships were defined between items and their components to ensure compatibility. Additionally, online product builders were designed and implemented as required. In these cases, every uniquely designed item variant could be automatically added to the existing catalogue with a unique automatically assigned SKU number, creating self-propagating catalogues. Other features such as table builders (one product - multiple SKUs) and compatibility filters were also designed.
E-commerce System
- CRM and ERP connection
- Quantity discount and special rate calculations
- Multiple shipping and merchant integrations
Currently, there are various commercially available software applications to facilitate e-commerce functionality such as Shopify. These have a fixed set of features that are meant to work with straightforward e-commerce operations. However, in more complicated scenarios, these lack features to meet the unique needs of individual businesses.
Complex e-commerce solutions were designed and tailored to meet specialized requirements such as customizable price margins, connectivity to product builder tools, quantity-based discount calculations and connection to CRM and ERP systems. Order placement features included support for QR codes or scanner guns. Additionally, special rate calculators and communication with multiple shipping carrier databases were designed. These features were implemented based on client needs in order to improve the specific capabilities of e-commerce systems unique to each client.
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