Vestra Inet is a Toronto-based web design and business development company. It is one of the largest in Toronto, with operations that extend across the GTA. The company has some of the most high-profile clients in the region. It provides business and IT consulting for businesses throughout the region, doing so with the help of a network of professional telemarketers.
- Custom event calendar
- Appointment scheduling system
- Appointment status tracking
- Telemarketer dashboards
- Appointment calendar with interactive features
- Custom scheduling for appointments and availability
- Ability to track leads and appointments by their status
- Real-time dashboards to monitor telemarketer performance
- Custom notifications for appointment confirmation/cancellation
- System remembers appointment history for each client
Vestra Inet needed a way for their telemarketers to schedule bookings with the consultants without experience clashes in scheduling. There needed to be smoother communication between the marketers and consultants for a better client experience. There also needed to be easy-to-use appointment tracking. The company also needed a way to track the performance of each of their active telemarketers over time.Schedule A Consultation
Type of Systems Used in Project
User Accounts and Logins
User accounts grant controllable access to specific features within a system. Dedicated login spaces for various user types included multiple specialized features to meet specific requirements. Access control features permitted accounts with administrative access to limit users to specific information and resources within these spaces. Additionally, unique data such as resources, items, products, offers, and dedicated pricing information could be displayed within accounts.
Appointment Management and Scheduling Software
Interactive calendars with custom features such as scheduling, notifications, and reminders significantly improve a company’s organizational capabilities. For each client, unique features are programmed as per their specific needs. Implementation of automatic reminders helps improve the reliability of upcoming event notifications, leaving no room for human error. These systems can also be customized to allow multi-channel appointment scheduling. The smart automation of the system makes sure that there are no missed appointments or mismanagement of a schedule. Calendar and appointment management offers a streamlined booking system with robust reporting.