Lovech, known for mainly dealing in MDF and slab doors, is a reputable business based in Concord, Ontario. They have years of experience in successfully undertaking woodworking projects across the country. Although MDF and slab doors are two key products offered at Lovech, they also manufacture a wide range of cabinets, folds, panels, and other custom accessories, known for their impeccable quality. Lovech lets customers order customized wooden doors, MDF doors, and drawers with minimal effort through their website.
Lovech needed a system to enable custom designing and a hassle-free ordering experience for the customers. Additionally, the system would need to be able to carry out functions like inventory management, document management, supplier relationship management, and full-fledged CRM for the effective functioning of their business.
The production management system used for this project enables the employees of Lovech to review order placements, generate work orders, and initiate the production of the order. Production schedule configurator is another useful asset that we added to their system. As the name suggests, this configurator enables the company to schedule the production of doors and slabs in a timely manner.
The custom configurator feature added to the system offers accurate pricing of commonly-bought products to the customers. Since Lovech also deals in numerous special products, we came up with a special products quotation system that made the customers aware of the price of different special products.
The custom configurator and special products quotation system together offer customers transparent pricing and visibility at every step of the purchase. While the CRM system enables Lovech to manage the entire customer relationship with ease, the ERP system used in this project enables the business to keep track of its orders, resources, and supply chain all in one place.
With the addition of the custom accounting feature, we provided Lovech with a 360-degree system capable of making the entire business operations digitized and easy to track. The custom accounting feature of the system is capable of tracking payables, receivables, and inventory accounting, thus taking care of the entire accounting aspect of the business.
Type of Systems Used in Project
Online Ordering System
Development and implementation of these online ordering systems leads to seamless end-to-end order placement that significantly improves the ease of the process. Additionally, the elimination of human involvement in the ordering process reduces staffing costs, eradicates the risk of human errors, and makes the ordering systems available 24/7. Special calculator integration also drastically boosts the speed with which large, complex orders are placed and processed. The automation of this system helps reduce supply chain complexity while allowing multi-stage customizations with ease.Learn More
Price calculators with advanced capabilities met unique situations where complicated calculations involving multiple variables were required. The functionality of the calculators varied based on client needs, with features like quantity-based discounts, price margin management, additional options, and real-time updates to the displayed price. These calculator tools were implemented into various client systems including product builders, online ordering systems, and assembly selection. Depending on requirements, additional functionality to set custom price margins was programmed. Additionally, personalized pricing information was displayed to individual users based on order history and other predetermined factors.
Each pricing calculator was designed to meet specific criteria for each client. These custom systems were designed to adapt to the unique needs of each business and its specialized operations, with the ability to adapt to multiple complex variables in real-time. This greatly improved user satisfaction due to immediate results when making item selections or building products online. Designed to be integrated into multiple client systems, these calculators met exact requirements in terms of customizability and functionality. Custom price margins enabled users with administrative access to define parameters such as quantity-based discounts, promotional offers, individual product price margins, and more. This resulted in a more personalized pricing information display for users.Learn More
Unlike ready-made software, that requires you to adapt your business to its existing modules, a custom-built ERP mimics your business’s every possible operational task according to your unique specifications. By being highly flexible, a custom-designed ERP allows you to integrate new modules to match the ever-changing requirements of your business. With a custom-built ERP, your business processes are managed from one single hub resulting in consolidated data, more efficient workflow and saved costs.
Product configuration systems allow businesses to process orders efficiently while allowing customers to build their own products. These builders are highly beneficial in improving organization and accessibility for customers, especially in situations that involve a large number of components and customizations with near-infinite permutations and combinations. This type of interactive system lets customers personalize their order at multiple points for a product and then automatically generates SKU for the final product, thus reducing errors. It also tailors quotes based on the consumer’s selection of products. Furthermore, the custom compatibility filters are applied automatically, which displays only the relevant results for the selections. This integration eliminates human interaction from the product selection process which in turn eliminates human error. Real-type visual updates to selection previews enable buyers to see the exact product that they plan on buying, leading to a significantly higher customer satisfaction rate.Learn More
Currently, there are various commercially available software applications to facilitate e-commerce functionality such as Shopify. These have a fixed set of features that are meant to work with straightforward e-commerce operations. However, in more complicated scenarios, these lack features to meet the unique needs of individual businesses.
Complex e-commerce solutions were designed and tailored to meet specialized requirements such as customizable price margins, connectivity to product builder tools, quantity-based discount calculations and connection to CRM and ERP systems. Order placement features included support for QR codes or scanner guns. Additionally, special rate calculators and communication with multiple shipping carrier databases were designed. These features were implemented based on client needs in order to improve the specific capabilities of e-commerce systems unique to each client.Learn More